Privacy Policy
Last Updated: [28.12.2024]
At Polako.In, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly and in compliance with the EU General Data Protection Regulation (GDPR). This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website and services.
1. Who We Are
Polako.In provides relocation and immigration services to individuals, families, and businesses. If you have any questions about this policy or how we process your personal data, please contact us at:
- Company Name: Polako.In
- Address: Kneza Danila 8, Belgrade, Serbia
- Email: customer@polako.in
2. What Data We Collect
We collect personal data that you provide directly to us when using our services, such as:
- Name
- Contact information (email address, phone number, address)
- Identification documents (e.g., passport copies for legal purposes)
- Financial information (for specific services, such as bank account setup)
- Any additional data provided through forms or communication channels.
We may also collect certain data automatically through cookies and analytics tools, such as:
- IP address
- Browser type
- Device information
- Pages visited and interaction data.
3. How We Use Your Data
We process your personal data for the following purposes:
- To provide and improve our services.
- To handle your inquiries and support requests.
- To comply with legal obligations (e.g., immigration procedures).
- To send service updates and important notices.
- For marketing purposes, if you have provided explicit consent.
4. Legal Basis for Processing
Under GDPR, we process your personal data based on the following legal grounds:
- Your consent when you voluntarily provide information.
- The necessity of processing to fulfill a contract or provide requested services.
- Our legal obligations to comply with regulatory requirements.
- Our legitimate interests, such as improving our services and ensuring the security of our platform.
5. Sharing Your Data
We do not sell or rent your personal data. However, we may share your information with:
- Trusted service providers (e.g., banks, legal consultants) to fulfill your requests.
- Government authorities when required by law.
- Third-party tools for analytics and operational support, under strict data protection agreements.
6. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. When data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights Under GDPR
As an EU resident, you have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Correct any inaccuracies in your personal data.
- Deletion: Request the deletion of your data where applicable.
- Restriction: Limit the processing of your data in certain situations.
- Objection: Object to data processing based on legitimate interests or for direct marketing.
- Portability: Request the transfer of your data to another service provider.
To exercise your rights, please contact us at customer@polako.in.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. For more details on how we use cookies, please see our [Cookie Policy].
9. Data Security
We implement robust security measures to protect your personal data from unauthorized access, loss, or disclosure. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, and significant changes will be communicated directly to you.
11. Contact Us
For questions, concerns, or to exercise your data rights, please contact:
- Company Name: Polako.In
- Address: Kneza Danila 8, Belgrade, Serbia
- Email: customer@polako.in
By using our website and services, you agree to this Privacy Policy and consent to the processing of your personal data as described herein.